Payment Policy

Last updated: 31 May 2026

At Venvora, we want every step of your shopping experience to feel smooth and secure — including the moment you pay. This Payment Policy explains the payment methods we accept, how your information is protected, and how refunds are processed.

If you have any questions about your payment, please contact us at info@venvorashop.com and we'll be happy to help.

1. Accepted Payment Methods

All payments on the Venvora website are processed securely through Shopify Payments, the trusted payment platform used by millions of online retailers worldwide. We accept the following payment methods, all popular and widely used across the United Kingdom:

  • Visa (credit & debit)
  • Mastercard (credit & debit)
  • American Express
  • Maestro
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

All available payment methods are clearly displayed at checkout before you confirm your order. The exact options shown may vary slightly depending on your device, browser, or account settings.

2. Currency

All prices and transactions on our website are processed in British Pounds (£ GBP). The final amount charged to your card or payment account will be in GBP, exactly as shown at checkout — there are no hidden currency conversion fees from our side.

If your card or payment account is in a different currency, your bank or provider may apply a conversion or foreign transaction fee. Please check with them directly if you're unsure.

3. Payment Security

Your security is our priority. All transactions on our website are protected by industry-leading encryption and processed through certified payment providers:

  • SSL encryption secures every page of our checkout, protecting your information from interception.
  • Payments are handled by Shopify Payments and our other partners (such as PayPal and Klarna), all of which are PCI DSS compliant — the highest standard for payment data security.
  • We never see or store your full card details on our servers. Sensitive payment information is handled exclusively by our payment providers.

If you ever notice anything unusual about a transaction or have concerns about your account security, please contact us immediately at info@venvorashop.com.

4. Payment Processing

  • Orders are only processed and dispatched once full payment has been successfully received and authorised.
  • If a payment fails or is declined, your order will not be processed. You'll usually receive an error message at checkout — please double-check your details or try an alternative payment method.
  • In some cases, your bank or card provider may flag the transaction as suspicious. If this happens, contacting your bank to authorise the payment usually resolves the issue.

5. Order Confirmation & Receipts

After a successful payment, you will automatically receive an order confirmation email with a summary of your purchase and a receipt of payment. Please keep this email for your records.

If you do not receive a confirmation email within a few minutes:

  • Check your spam or junk folder.
  • Make sure the email address entered at checkout was correct.
  • Contact us at info@venvorashop.com and we'll resend it for you.

6. Refunds

If you are entitled to a refund — for example, after an approved return, a cancelled order, or a faulty item — the refund will be processed as follows:

  • Refunds are issued to the original payment method used at checkout.
  • Refunds will be processed within 14 days of us receiving and approving your returned item (or confirming the cancellation).
  • Depending on your bank, card provider, or payment service, it may take an additional 3–10 business days for the refund to appear in your account.
  • You will receive a confirmation email as soon as your refund has been issued from our side.

For full details on returns and how to request a refund, please see our Returns Policy.

7. Pricing Accuracy

We do our best to ensure all prices on our website are correct and up to date. However, in the rare event that a pricing error occurs (for example, a clear technical or typographical mistake), Venvora reserves the right to:

  • Cancel the affected order and issue a full refund, or
  • Contact the customer to offer the option of paying the correct price.

We will always communicate clearly and promptly if such a situation arises.

8. Fraud Prevention

To protect our customers and our business, all orders are reviewed for fraud indicators. We reserve the right to:

  • Verify your identity by requesting additional information before dispatching an order, where reasonable suspicion exists.
  • Cancel and refund any order that we reasonably believe to be fraudulent, suspicious, or in breach of our Terms & Conditions.
  • Refuse service to customers attempting to use stolen payment details, false information, or otherwise abuse our systems.

These measures protect everyone who shops with Venvora and help us keep our prices and service consistent.

9. Contact Us

For any questions about payments, refunds, or billing, please get in touch:

  • Company name: Venvora
  • Address: Langs de Groene Weg 35, Obbicht, Netherlands
  • Email: info@venvorashop.com
  • Customer service hours: Monday–Friday, 09:00–17:00 GMT (replies within 24 hours on business days)

We're here to help and want every Venvora customer to feel confident and secure with every purchase.