Shipping & Delivery Policy

Last updated: 31 May 2026

At Venvora, we want every order to arrive quickly, safely, and exactly as expected. This Shipping & Delivery Policy explains everything you need to know about how we process, ship, and deliver your orders — from the moment you click "checkout" to the moment your parcel lands at your door.

If you have any questions about your delivery, please email us at info@venvorashop.com. We respond personally to every message, usually within 24 hours on business days.

1. Where We Ship

Venvora currently ships exclusively to addresses within the United Kingdom. We are unable to deliver to addresses outside the UK at this time.

If you are based outside the UK and would like to be notified when we expand to your region, please sign up to our newsletter.

2. Processing Time

Once your order is placed and payment has been successfully received, our team begins preparing it straight away.

  • Standard processing time: 1–3 business days
  • Orders placed on weekends or public holidays will begin processing on the next business day.
  • During busy periods (such as new collection launches, sales, or holiday seasons) processing may take slightly longer. We'll always do our best to keep you informed.

You will receive a shipping confirmation email with your tracking number as soon as your parcel is on its way.

3. Delivery Time

After your order has been dispatched, the estimated delivery time is:

  • Shipping time: 5–10 business days
  • Estimated total delivery time (processing + shipping): 6–13 business days

Delivery times are estimates and may occasionally be affected by factors outside our control, such as:

  • Courier delays or carrier disruptions
  • Customs clearance processes
  • Public holidays in the UK or in transit countries
  • Severe weather conditions
  • Incorrect or incomplete delivery addresses provided at checkout

We work with reliable shipping partners to keep delays to an absolute minimum, and we'll always update you if we become aware of an issue with your delivery.

4. Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of your order, and are clearly displayed at checkout before you confirm your purchase — there are never any hidden fees.

From time to time, we offer free shipping promotions or free shipping above a minimum order value. These offers will be displayed clearly on our website.

5. Tracking Your Order

Every order is sent with tracked shipping so you can follow its journey from dispatch to delivery.

  • Once your order has been shipped, you will receive an email with your tracking number and a link to follow your parcel.
  • Please allow up to 24–48 hours for tracking information to become active after dispatch.
  • If your tracking hasn't updated in more than 7 days, please get in touch and we'll help investigate.

6. Import VAT & Customs Charges

As Venvora is based in the Netherlands and ships to the United Kingdom, some orders may be subject to UK import VAT or customs handling charges, depending on the value of the order and current UK import regulations.

  • For most orders, applicable taxes are calculated and handled at checkout, so you won't be charged again on delivery.
  • For higher-value orders, additional import VAT or customs fees may be charged by the courier or HMRC upon delivery. Any such charges are the responsibility of the customer, as they are set by UK authorities and not by Venvora.
  • We will do our best to make this clear at checkout wherever possible. If you're unsure, please contact us before placing your order.

7. Delivery Address & Address Errors

To make sure your parcel reaches you smoothly:

  • Please double-check your delivery address carefully before completing your order — including postcode, house number, and any flat or unit details.
  • Any errors in the address must be reported to us at info@venvorashop.com within 24 hours of placing the order. After this time, the order may have already been dispatched and changes may no longer be possible.
  • If a parcel is returned to us because of an incorrect or incomplete address provided by the customer, the cost of reshipping will be the customer's responsibility.

We strongly recommend providing a safe delivery address where someone is available to receive the parcel, or where it can be left securely.

8. Failed Deliveries & Missed Parcels

If you are not home when your courier attempts delivery, they will usually:

  • Leave the parcel with a neighbour (if permitted)
  • Leave it in a safe place indicated by you or the courier
  • Take it to a local depot or collection point for you to pick up
  • Attempt redelivery on a later date

It is the customer's responsibility to collect or arrange redelivery within the timeframe set by the courier. If a parcel is returned to us because it was not collected, the cost of reshipping will be the customer's responsibility.

9. Lost or Damaged Parcels

We take great care to make sure your order arrives safely, but in the rare event that something goes wrong:

  • If your parcel hasn't arrived within the estimated delivery window, please first check your tracking and any "missed delivery" cards. If it still cannot be located, contact us at info@venvorashop.com and we'll open an investigation with the courier.
  • If your parcel arrives damaged, please email us within 7 days of delivery with your order number and clear photographs of the damage. We will arrange a replacement or full refund as appropriate.
  • If tracking shows your parcel as delivered but you have not received it, please first check with neighbours, household members, and your local depot. If it still cannot be found, contact us and we'll do our best to help, although Venvora cannot accept liability for parcels confirmed as delivered by the courier to the address you provided.

Your statutory rights under the UK Consumer Rights Act 2015 are not affected by this policy.

10. Order Changes & Cancellations

If you need to change or cancel an order:

  • Please contact us as soon as possible at info@venvorashop.com, ideally within 24 hours of placing the order.
  • Once an order has been dispatched, we are no longer able to cancel or modify it. In that case, you may follow our standard returns process once it arrives — see our Returns Policy for full details.

11. Contact Us

For any questions about shipping, delivery, or tracking, please get in touch:

  • Company name: Venvora
  • Address: Langs de Groene Weg 35, Obbicht, Netherlands
  • Email: info@venvorashop.com
  • Customer service hours: Monday–Friday, 09:00–17:00 GMT (replies within 24 hours on business days)

We're here to help and want every Venvora customer to feel confident and looked after — from checkout to doorstep.