Privacy policy

Last updated: 31 May 2026

At Venvora, we take your privacy seriously. This Privacy Policy explains what personal information we collect when you visit our website or place an order, how we use it, who we share it with, and the rights you have over your data. By using our website, you agree to the terms set out below.

If you have any questions about this policy at any time, please contact us at info@venvorashop.com  we're always happy to help.

1. Who We Are

This privacy policy applies to the services provided by Venvora, a registered business operating from the Netherlands and shipping exclusively to customers in the United Kingdom.

  • Company name: Venvora
  • Registered address: Langs de Groene Weg 35, Obbicht, Netherlands
  • Company number: 89289544
  • Email: info@venvorashop.com

Venvora is the data controller responsible for the personal information processed through our website.

2. Information We Collect

We only collect the personal information we genuinely need to process your order, deliver your items, and provide a smooth shopping experience. The information we may collect includes:

  • Full name
  • Delivery and billing address
  • Email address
  • Phone number (if voluntarily provided at checkout for delivery purposes)
  • Payment information (processed securely by our payment providers — we never store full card details on our servers)
  • IP address and device information
  • Browsing behaviour and activity on our website (such as pages viewed, items added to your basket, and time spent on the site)

We collect this information either directly from you (for example, when you create an account or place an order) or automatically through cookies and similar technologies when you use our website.

3. How We Use Your Information

We use your personal data for the following purposes:

  • Order processing and delivery — to confirm, prepare, and ship your order to the correct address.
  • Customer service — to respond to your questions, handle returns or exchanges, and resolve any issues with your order.
  • Account management — to allow you to view your orders, save your details for future purchases, and manage your preferences.
  • Communication — to send you order confirmations, shipping updates, and (only with your consent) marketing emails about new arrivals or offers. You can unsubscribe at any time.
  • Service improvement — to analyse how our website is used so we can improve the shopping experience, fix issues, and develop new features.
  • Fraud prevention and legal compliance — to protect our business, our customers, and to comply with applicable laws.

We will never sell your personal information to third parties for marketing purposes.

4. Legal Basis for Processing

Under the UK GDPR and EU GDPR, we are required to have a lawful basis for processing your data. We rely on the following:

  • Performance of a contract — to fulfil your order and provide our services.
  • Legitimate interest — to improve our website, prevent fraud, and run our business effectively.
  • Consent — for marketing communications and certain types of cookies.
  • Legal obligation — where we are required by law to retain or share certain information.

5. Sharing Your Information With Third Parties

We only share your personal information when it is necessary to deliver our services or where we are legally required to do so. The categories of third parties we may share data with include:

  • Payment providers — to securely process your payment (e.g. Stripe, PayPal, Klarna).
  • Shipping and fulfilment partners — to deliver your order to your address in the United Kingdom.
  • IT and hosting providers — to keep our website running smoothly and securely.
  • Email and marketing platforms — only to send communications you have agreed to receive.
  • Government authorities or legal bodies — where required by law.

All third parties we work with are carefully selected and bound by data protection obligations. They are only permitted to use your data for the specific purpose for which it was shared.

6. International Data Transfers

As our business is based in the Netherlands and we ship to the United Kingdom, your data may be transferred between the EU and the UK. Both regions are recognised as providing an adequate level of data protection, and any transfers are carried out in line with UK GDPR and EU GDPR requirements.

7. How Long We Keep Your Information

We only keep your personal data for as long as it is necessary for the purposes outlined in this policy, or as required by law. In general:

  • Order and customer data: kept for up to 7 years after your last purchase, in line with tax and accounting obligations.
  • Marketing data: kept until you unsubscribe or withdraw your consent.
  • Website analytics data: typically anonymised or deleted after 26 months.

After these periods, your data is securely deleted or anonymised.

8. Cookies

Our website uses cookies and similar technologies to improve functionality, analyse visitor behaviour, and support our marketing efforts. Cookies help us remember your preferences, keep items in your basket, and understand how customers use our site so we can make it better.

You can manage or disable cookies through your browser settings or via our cookie banner when you visit the site. Please note that disabling certain cookies may affect how the website functions.

For more details, please refer to our Cookie Policy.

9. Your Rights

Under UK and EU data protection law, you have the following rights regarding your personal information:

  • Right of access — to request a copy of the personal data we hold about you.
  • Right to rectification — to ask us to correct any inaccurate or incomplete data.
  • Right to erasure — to request that we delete your personal data ("the right to be forgotten").
  • Right to restrict processing — to ask us to limit how we use your data.
  • Right to data portability — to receive your data in a structured, commonly used format.
  • Right to object — to object to the processing of your data, including for direct marketing.
  • Right to withdraw consent — at any time, where we rely on your consent to process your data.

To exercise any of these rights, please email us at info@venvorashop.com. We will respond to your request within 30 days.

If you feel that we have not handled your data properly, you also have the right to lodge a complaint with a supervisory authority — the Information Commissioner's Office (ICO) in the UK (ico.org.uk) or the Autoriteit Persoonsgegevens in the Netherlands (autoriteitpersoonsgegevens.nl).

10. How We Protect Your Information

We take the security of your data seriously. Our website uses SSL encryption to protect information sent between your device and our servers. Payment data is handled by trusted, PCI-compliant payment providers and is never stored on our systems.

While we take every reasonable precaution, no method of online transmission is 100% secure. If you suspect any unauthorised access to your account, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please get in touch:

  • Company name: Venvora
  • Address: Langs de Groene Weg 35, Obbicht, Netherlands
  • Email: info@venvorashop.com
  • Customer service hours: Monday–Friday, 09:00–17:00 GMT (replies within 24 hours on business days)